Booking Policy

Cancellation and Refund policies

Travelers may cancel their booking up until 48 hours local time of the date of the service. An amount equivalent to the booking fee will be retained by us in this situation. All cancellation requests shall be reviewed by us and travelers involved will be informed of the outcome by email.

If You Already Confirmed (payment submitted) but you want to Cancel

Exemptions from cancellation penalties:

• Documents written by travelers to forgo the penalties

• Death in the family

• Serious illness or serious illness in the family

• Natural disaster in the country

• Accidents that directly affect the ability to travelers

Amendments

Date change

• If traveler proposes to change the date for an accepted booking, Traveler may send a new request to us on the new date. Traveler and guide may make new arrangements.

• If traveler rejects the change and we cannot provide the tour, we needs to cancel the tour. Please refer to cancellation policies [above].

Extend a booking

Traveler can extend a booking with the current guide anytime by amending current bookings to extend the dates (subject to the availability of your guide). Contact us if needed.

Absences

In the event a traveler is unable to arrive in a proper time and destination, they will be considered as absent. Absences are not subject to reimbursement, regardless of the reason for the absence.